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Blog1 min read

Huawei fingerprint sensor not working: fixes by sensor location

On Huawei models the fingerprint sensor can be on the back, in the side power button or under the screen. The fix depends on where it is: a protector can cause trouble with in-display sensors, dirt with side buttons and scratches on the back. Delete your fingerprint and register it again first.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • The sensor is on the back, in the side button or in the screen, by model.
  • First delete the saved fingerprint and add it again.
  • A thick protector makes in-display reading harder.
  • Wet or very dry fingers affect reading.
  • If it started after a screen replacement, the screen is checked.

01Where is the sensor?

Sensor locationCommon causeFirst try
BackScratches, dirtClean it with a soft cloth
Side power buttonDirt, case pressureRemove the case, clean the button
In-displayThick screen protectorUse a compatible, thin protector

02Register your fingerprint again

  1. Open Settings. Go to Biometrics and password (the name can vary by software version).
  2. Delete the fingerprint. Remove the saved fingerprints.
  3. Add it again. Complete the registration by placing your finger at different angles.
  4. Second entry. Registering the same finger twice can make reading easier.

03When is it a fault?

If re-registering and cleaning do not help, if the fingerprint option is missing from settings, or if the problem began after a drop or screen replacement, the sensor or its connection may be faulty. In-display sensors sit under the screen, so a screen replacement can affect reading. Steps for all phones are in fingerprint sensor not responding; your Huawei model is on the Huawei models page.

Brand › Model › Repair listChoose your model, ask about the faultHuawei models

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

The fingerprint option disappeared on my Huawei. Why?

The sensor or its connection may not be detected. Restart; if it continues, the hardware should be checked.

02

Does a screen protector affect the fingerprint sensor?

On models with an in-display sensor, a thick or incompatible protector makes reading harder.

03

The fingerprint sensor stopped after a screen replacement. What should I do?

On in-display models, the screen type affects reading; it is checked at diagnosis.

04

Will the repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

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A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

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We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

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Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

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From our customers’ reviews. All reviews

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Huawei fingerprint not reading?

Send your model on WhatsApp; diagnosis is free.

+90 537 958 02 02