- First check the power cable, the socket and any external accessories.
- No sound, light or fan at all usually points to the power supply or power input.
- If the fan spins and you hear the startup sound but the screen is dark, the display or video circuit may be at fault.
- Even with a logic board fault, your data is often safe if the drive is intact.
- When carrying an iMac, never press the screen against a surface; use the original box or thick padding.
01If your iMac will not turn on, try these first
- Check the power cable. Make sure it is fully seated in the iMac and the socket; try another socket.
- Remove accessories. Unplug external drives, USB sticks and other accessories and try again.
- Hold the power button. Hold it for a few seconds, release it, then press once to try to start.
- Check the display. If you hear the fan or the startup sound, try turning up the brightness.
02Signs of a power supply fault
- No response at all. Pressing the button gives no light, sound or fan movement.
- A short click, then silence. It seems to start and stops at once.
- A burning smell. You notice a smell after a power cut or surge.
03Signs of a logic board fault
| Symptom | Likely cause | What to do |
|---|---|---|
| Fan spins, screen dark | Video circuit or display | Diagnosis |
| Starts, then turns off by itself | Power or logic board | Diagnosis |
| No startup sound, fan at full speed | Logic board | Board-level repair |
| Will not start after liquid contact | Oxidation | Unplug and bring it in |
04Repair and your data
At diagnosis, the power supply and power input are measured first, then the logic board and the display are checked. If the drive is intact, your data is usually kept during the repair; still, keep a backup if you can. We tell you the repair options, and nothing is done without your approval. For iMac models, see our iMac and Mac repair and iMac 24-inch M4 pages.
Brand › Model › Repair listChoose your model, ask about the faultiMac and Mac models05How to get your iMac to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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