Skip to content
Söğütlüçeşme · Kadıköy / Istanbul Free two-way shipping across Turkey
Closed now · opens today at 09:30Closed · opens at 09:30 +90 537 958 02 02 TREN
Call now+90 537 958 02 02
Blog1 min read

iPhone cellular data is on but there is no internet

If cellular data looks on but pages will not load on your iPhone, the cause is usually a setting, an app permission or your line. Try the steps below in order and check the internet after each one.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • First check in Settings › Cellular that cellular data and the app’s permission are on.
  • Turn airplane mode on and off, then restart the iPhone.
  • Resetting network settings removes Wi-Fi passwords but not your data.
  • If your plan has run out or the line is restricted, your carrier can tell you.
  • Try the SIM in another phone; if it works there, the iPhone’s hardware should be checked.

01Check the settings first

  1. Check cellular data. In Settings › Cellular, Cellular Data should be on.
  2. Check the app permission. Scroll down on the same screen; the app that cannot connect should be allowed.
  3. Turn off Low Data Mode. It is under Settings › Cellular › Cellular Data Options and can restrict some apps.
  4. Toggle airplane mode. The connection is set up again.
  5. Restart the iPhone.

Menu names may differ slightly between iOS versions.

02Resetting network settings and updating

  1. Update iOS. Settings › General › Software Update.
  2. Check carrier settings. If a carrier settings update is available, a prompt appears in Settings › General › About.
  3. Reset network settings. Settings › General › Transfer or Reset iPhone › Reset › Reset Network Settings. Saved Wi-Fi passwords are removed; your photos and apps are not touched.

03Is it the line or the iPhone?

SymptomLikely causeWhat to do
You got a “plan used up” messageLine or planContact your carrier
No internet in another phone eitherSIM or lineContact your carrier
Internet works in another phoneiPhone setting or hardwareReset, then service
It shows “No Service”Network or antennaDiagnosis

04When should you contact a service?

If the SIM works in another phone and the settings and reset do not help, the iPhone’s network hardware should be checked. Choose your model on our iPhone models page and ask about the fault, or see all repair types.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

05How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Cellular data is on but I cannot get online. Why?

The most common causes are app permissions, Low Data Mode, a used-up plan or network settings. Check the settings and try resetting network settings.

02

Does resetting network settings delete my data?

No. Only saved Wi-Fi networks and passwords, Bluetooth pairings and some network settings are reset.

03

Wi-Fi works but cellular data does not. What does it mean?

The problem may be the line, the plan or the iPhone’s network hardware. Trying the SIM in another phone tells you which.

04

Why does mobile data not work abroad?

It will not work if Data Roaming is off or your line has no roaming plan. Check roaming in Settings › Mobile Data › Mobile Data Options.

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

Blog

More articles

All articles
Blog1 min read

Phone works but the screen is black: what to do

If your phone rings or vibrates but the screen is black, the phone is on; the problem is the screen or its connection. Force restart and charge it first. Shine a torch close to the screen in the dark: a faint picture means a backlight fault. If it started after a drop or liquid, the screen is usually replaced.

Read article
Blog1 min read

Lines on the phone screen: causes and fixes

Vertical, horizontal or coloured lines on the screen usually mean the display panel or its connection is damaged. A quick screenshot test tells you in seconds whether the problem is software or the panel.

Read article
Is your iPhone not connecting to the network?

Network and antenna faults are diagnosed free of charge. Send us the model on WhatsApp.

+90 537 958 02 02