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PlayStation- iPhone has no setting to turn off the proximity sensor.
- The sensor turns the screen off only when the phone is close to your face during calls and in some apps.
- Settings › Display & Brightness › Raise to Wake turns the screen on when you lift the phone; it is not related to the sensor.
- If the screen stays dark during calls, check the protector, the case and the top of the screen.
- Sensor problems that start after a screen replacement need a service check.
01How does the iPhone proximity sensor work?
The proximity sensor sits at the top of the screen, in the same area as the front camera and earpiece. During a call it turns the screen off when you hold the phone to your ear and on again when you move it away, so your cheek does not end the call. There is no user setting for this.
02The Raise to Wake setting
This setting turns the screen on when you pick up the phone. You can switch it on or off in Settings › Display & Brightness. It does not affect the proximity sensor; the screen going dark during calls is separate.
03If the screen does not come back on during calls
- Remove the protector and case. Protectors that cover the sensor area are the most common cause.
- Clean the top of the screen. Use a dry, soft cloth.
- Restart the iPhone.
- Update iOS. Settings › General › Software Update.
- Turn on speakerphone. The sensor is disabled on speakerphone or Bluetooth earphones; this is a temporary workaround.
| Symptom | Likely cause |
|---|---|
| Started after fitting a protector | The protector covers the sensor |
| Started after a screen replacement | The sensor connection or part |
| Started after a drop | Sensor or connection damage |
See also how to turn off the proximity sensor, or choose your model on our iPhone models page.
Brand › Model › Repair listChoose your model, ask about the faultiPhone models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
