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Blog1 min read

Phone getting weak signal: measure it and find the cause

Signal bars do not always tell the truth; on Android phones you can see signal strength in dBm in the SIM status section of settings. First compare with another phone in the same place, then check the network type and network settings. If it started after a drop, the antenna should be checked.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • You can see signal strength in dBm under SIM status.
  • The further negative the dBm value, the weaker the signal.
  • Leave the preferred network type on automatic.
  • Resetting network settings removes saved Wi-Fi passwords.
  • If it started after a drop, the antenna is checked.

01Measure the signal strength on Android

  1. Open Settings › About phone.
  2. Go to Status or SIM status.
  3. Look at the signal strength line; the value is shown in dBm.

The further negative the value (the larger the number), the weaker the signal. Comparing with another phone’s value in the same place shows whether the problem is the phone or the area. Menu names can vary by manufacturer and Android version.

02What you can try at home

TryWhat it does
Turn airplane mode on and offThe phone reconnects to the network
Set the preferred network type to automaticAllows proper switching between 4G and 5G
Remove and reinsert the SIM, clean the slotFixes poor contact
Reset network settingsClears broken network settings; saved Wi-Fi passwords are removed
Try without the caseA case with metal parts can weaken the signal

03When to bring it in

If another phone gets good signal in the same place but yours is weak, or the problem started after a drop or liquid contact, the antenna cable, antenna connection or network IC may be faulty. Signal that comes and goes is covered in phone signal keeps dropping, and network faults on the board on our IC chip repair page.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Where can I see signal strength on Android?

Under Settings › About phone › Status or SIM status, shown in dBm; the menu name varies by model.

02

Does resetting network settings delete my data?

It does not touch photos and apps; saved Wi-Fi networks, passwords and Bluetooth pairings are removed.

03

My phone only has weak signal at home. Why?

Indoor coverage may be weak. If another phone is also weak, the area is the cause; check with your carrier.

04

Will the repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Phone not getting signal?

Send the model and symptom on WhatsApp; diagnosis is free.

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