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Blog1 min read

Turning off the proximity sensor: fix the problem first

The proximity sensor darkens the screen when the phone nears your ear during a call. Most people who want to turn it off actually have a screen that will not come back on, or never goes dark, during calls. There is no option to turn it off on iPhone; the cause is often a protector, dirt or a case.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • The proximity sensor darkens the screen during calls.
  • There is no option to turn it off on iPhone.
  • A screen protector or dirt can block the sensor.
  • Some Android models have related options in settings.
  • If the problem continues, the sensor or screen part is checked.

01Why do people want to turn it off?

ProblemLikely cause
Screen goes dark during a call and will not come backA protector or dirt is blocking the sensor
Screen does not go dark, your ear presses buttonsThe sensor is not detecting; part or screen problem
Screen goes dark at randomA case is covering the sensor

02Try this before turning it off

  1. Check the protector. A thick protector without a cut-out over the sensor can make it always read “near”.
  2. Clean it. Wipe the top of the screen with a soft, dry cloth.
  3. Remove the case. A case wrapping the top edge can cover the sensor.
  4. Restart. A temporary software glitch can affect the sensor.

03iPhone and Android

  • iPhone: There is no option to turn off the proximity sensor. If the problem continues, the sensor or the part attached to the screen should be checked.
  • Android: Some models have options such as pocket mode or accidental touch protection; menu names vary by model. Ways to turn it off are in how to turn off the proximity sensor.

For sensor problems that start after a screen replacement, we check whether the part attached to the screen was moved across correctly. For screen options, see our screen replacement page.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Can the proximity sensor be turned off on iPhone?

No, iPhone has no such option. The problem usually comes from a protector, dirt or a part.

02

The screen goes dark during calls and will not come back. What should I do?

Remove the screen protector and case and clean the top of the screen first. If it continues, the sensor should be checked.

03

The sensor stopped working after a screen replacement. Why?

On some models the sensor works with a part attached to the screen; if it was not moved across correctly, the sensor is affected. It is checked at diagnosis.

04

Will the repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

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What our customers say

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Our customerCustomer review · Translated from Turkish
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This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

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A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

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★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
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Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

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From our customers’ reviews. All reviews

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Screen not going dark during calls?

Send your model on WhatsApp; we check for free whether it is the sensor or the protector.

+90 537 958 02 02