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Blog1 min read

Apple Watch repair: what to do first when the screen cracks

When your Apple Watch screen cracks, take it off your wrist first; cracked glass can scratch the skin and the watch is no longer water resistant. Its content is backed up to the paired iPhone automatically. Then check the symptoms: if the display works it is often the front glass, otherwise the screen.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Take a watch with cracked glass off your wrist.
  • Do not rely on water resistance once the glass is cracked.
  • The watch’s content is backed up automatically to the paired iPhone.
  • If the screen is lifting from the case, do not charge it.
  • The options are explained at free diagnosis.

01First steps

  1. Take it off your wrist. Pieces of cracked glass can scratch the skin.
  2. Keep it away from water. Once the glass is cracked, do not rely on the watch’s water resistance; take it off even when washing your hands.
  3. Do not press on the cracked surface. Pressing hard on the cracked area to test touch can make the damage worse.
  4. Remember your passcode. The watch may need to be unlocked to test it after the repair.

02Possible cause by symptom

SymptomPossible causeWhat to do
Glass cracked, display and touch workingFront glass damageAsk about the front glass option
Stains, lines or no displayThe screen itself is damagedA screen replacement is needed
Screen lifting from the casePossibly a swollen battery insideDo not charge it; keep it away from heat
Touch not responding in one areaTouch layer damageChecked at diagnosis

A screen lifting from the case may be caused by a swollen battery; why swelling is dangerous is in swollen phone battery fix. The difference between the front glass and the screen, and how to find your model, are in Apple Watch screen and front glass repair.

Brand › Model › Repair listChoose your model, ask about the faultApple Watch

03How to get your watch to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Will I lose my data when my Apple Watch screen cracks?

The watch’s content is backed up automatically to the paired iPhone. Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

02

Can I use an Apple Watch with cracked glass?

It is not recommended; glass pieces can scratch the skin and the watch is left unprotected against water.

03

What should I do if the screen is lifting from the case?

There may be a swollen battery inside; do not charge the watch, keep it away from heat and bring it in for a check.

04

How can I tell which repair is needed?

If the display and touch work, it is often the front glass; if the display has stains or is missing, the screen is replaced. The exact situation is given at free diagnosis.

Customer reviews

What our customers say

★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Let us check your Apple Watch

Send your model and case size on WhatsApp; the options come by message.

+90 537 958 02 02