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Blog1 min read

Connecting a phone that will not turn on to a computer: can data be recovered?

If the phone turns on but the screen shows nothing, there are some ways to connect it to a computer and get your data. They usually need a setting made in advance. If the phone does not turn on at all, the fault must be fixed first.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • A phone that “won’t turn on” differs from one with “no picture”: the first needs repair first.
  • An iPhone can be backed up if plugged into a computer it trusted before.
  • On Android, screen mirroring works if USB debugging was turned on earlier.
  • If there is a picture but touch fails, connecting a mouse via USB-C or OTG may help.
  • If cloud backup is on (iCloud on iPhone, Google on Android), your data is already safe.

01Does the phone turn on, or is it just the screen?

If the phone vibrates, rings or makes a sound when connected to a computer, it is on; the problem is the screen. If there is no response at all, there is a power, battery or board fault, and repair comes first. See our guide on a phone that works but shows a black screen.

02On iPhone

  • Computer backup. If the iPhone trusted this computer before, it appears in Finder on a Mac or in Apple Devices / iTunes on Windows, and you can back it up.
  • iCloud. If iCloud Backup or Photos is on, your data is already in iCloud.
  • On a computer it has not trusted before, the “Trust this computer” prompt cannot be confirmed without a screen.

03On Android

  • Screen mirroring. If USB debugging was turned on earlier, screen mirroring tools on a computer let you use the phone with a mouse.
  • Connecting a mouse. If there is a picture but touch does not work, connect a mouse with a USB-C / OTG adapter to unlock the phone.
  • Google backup. If backup is on in your Google account, contacts, photos and settings are there.
SituationRoute to your data
Screen black, phone on, computer recognised it beforeComputer backup
Picture works, touch does notUnlock with a mouse
Cloud backup oniCloud on iPhone, Google on Android
The phone does not turn on at allRepair first

04If repair comes first

Data is usually preserved during the repair, but back up your data first; once the screen is fixed, you reach your data normally. Choose your model on our Samsung models or iPhone models page.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models
Can you recover data from a broken-touchscreen phone?
FAQ

Frequently asked questions

01

Can data be taken from a phone whose screen will not turn on?

Yes, if the phone is on and the needed settings were made beforehand. If not, the screen must be repaired; data is usually preserved during the repair, but back up your data first.

02

What can I do if USB debugging is off?

It cannot be turned on without a screen. Try connecting a mouse; if that fails, a screen repair is the safest route.

03

If the phone does not turn on at all, is the data lost?

Not always. Once the fault is fixed, the data is often still there; diagnosis is free.

04

What if the computer does not detect the phone at all?

Try another cable and another USB port on the computer. If it is still not detected, the phone’s charging port or board should be checked; diagnosis is free.

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Can’t reach the data on your phone?

Screen and power faults are diagnosed free of charge; back up your data before the repair. Send us the model on WhatsApp.

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