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Blog1 min read

iPhone 11 rear camera not working: test both lenses separately

The iPhone 11 has two rear cameras: wide (1x) and ultra wide (0.5x). Switching between them in the Camera app shows which one is faulty. If only one fails, it is that module; if both are blurry, the camera glass is usually the problem.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • The iPhone 11 has two rear cameras: 1x and 0.5x.
  • Switch between the lenses to find the faulty one.
  • If both are blurry, the camera glass may be broken or dirty.
  • Shaking and clicking point to an image stabilisation fault.
  • Restart and update iOS first.

01Test both lenses separately

  1. Open the camera. In photo mode, tap 1x and focus on an object.
  2. Switch to 0.5x. Move to the ultra wide lens and look at the same object.
  3. Compare. Note which lens shows black, blur or shaking.
ResultLikely cause
Only 1x black or blurryWide camera module
Only 0.5x blackUltra wide camera module
Both blurryCamera glass broken or dirty
Both blackCamera connection or software
Picture shakes, clickingImage stabilisation part

02Rule out software first

Close and reopen the Camera app, restart the phone and update iOS. If another app’s camera (for example a messaging app) shows the same problem, the fault is in the hardware. Other steps for a camera showing black are in iPhone rear camera black screen.

03Repair

If the camera glass is broken, often only the glass is replaced; if a module is faulty, that camera is replaced. The options and differences are on our camera and lens replacement page, and iPhone repairs on the iPhone models page.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Only the ultra wide camera on my iPhone 11 does not work. Why?

The ultra wide camera is a separate module; it may be the only one that failed. Testing the lenses separately shows it.

02

Why are photos blurry if the camera glass is cracked?

Cracked glass scatters light; even if the camera works, photos look hazy. Often only the glass is replaced.

03

My iPhone 11 camera shakes. What should I do?

Shaking means the image stabilisation part is damaged; a camera module replacement can fix it.

04

Will a camera replacement delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

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iPhone 11 camera broken?

Message us on WhatsApp; we check for free whether it is the camera or the glass.

+90 537 958 02 02