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Blog1 min read

iPhone warranty claim options: preparing before you apply

For an iPhone within warranty, you can apply at an Apple Store, an Apple Authorised Service Provider or through Apple Support; the seller you bought from is also a point of contact. Before applying, back up, turn off Find My iPhone and have your invoice ready. Accidental damage is outside the standard warranty.

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Key points
  • Apply at an Apple Store, an authorised service or through Apple Support.
  • The seller you bought from is also a point of contact.
  • Back up and turn off Find My iPhone before applying.
  • Have the invoice and box details ready.
  • Drops and liquid damage are outside the standard warranty.

01Ways to apply

RouteHow
Apple StoreBook an appointment and visit the store
Apple Authorised Service ProviderGo to an authorised service near you
Apple SupportStart the process on the support website or app
SellerContact the shop you bought it from, with the invoice

For details of your consumer rights, check official sources.

02Before applying

  1. Back up. The device may be replaced or reset during a warranty process.
  2. Turn off Find My iPhone. Turn it off in your Apple Account section of Settings; otherwise the work cannot be done.
  3. Prepare the invoice. The purchase date shows the warranty status.
  4. Note the fault. Write down when and how it started.

03What is not covered?

Accidental damage such as drops, breakage and liquid contact is outside the standard warranty. If you have an extra protection plan, check its terms. How long the warranty process takes is in iPhone warranty repair time. For out-of-warranty repairs, choose your model on the iPhone models page.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models
FAQ

Frequently asked questions

01

Where do I make an iPhone warranty claim?

At an Apple Store, an Apple Authorised Service Provider, through Apple Support, or with the seller you bought it from.

02

Should I turn off Find My iPhone before a warranty claim?

Yes; the work cannot be done while it is on. Turn it off in your Apple Account section of Settings.

03

Is a dropped iPhone covered by warranty?

No; drops and liquid contact count as accidental damage. If you have an extra protection plan, check its terms.

04

Will a warranty process delete my data?

The device may be replaced or reset, so always back up before applying.

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