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Blog1 min read

How long does an iPhone warranty repair take?

How soon your iPhone returns from a warranty repair is decided by the authorised service that received it; the time depends on the fault and part availability. Your service record has the definite answer. Back up before sending; if the device is out of warranty, you can message us for repair options too.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • The authorised service that received your iPhone decides the repair time.
  • Track the status with your service record number.
  • Back up before sending; some repairs may replace the device.
  • If you get a replacement device, its serial number will be different.
  • For out-of-warranty repairs, our diagnosis is free.

01Before you send it

  1. Back up. Make a full backup to iCloud or a computer.
  2. Keep the service record. Note the record number on the receipt.
  3. Remove accessories. Do not hand in the case, cable or SIM card.
  4. Prepare documents. Bring the invoice and your ID.

Ask the service whether Find My needs to be turned off.

02After a warranty repair

SituationWhat it means
The same device returnedA part was replaced or repaired
Different serial numberA replacement device was given
Repair refusedIt may have been seen as outside the warranty
Is the charging port covered by warranty?

See also what is a swap device and how to tell if an iPhone is a replacement.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

How many days does an iPhone warranty repair take?

The authorised service that received the device decides; it depends on the fault and parts. You can track it with your service record.

02

Why is the serial number different after a warranty repair?

You may have been given a replacement device; its serial number differs from the box.

03

Can an out-of-warranty iPhone be repaired?

Yes. Our diagnosis is free; we tell you the repair options and the price.

04

Should I back up before a warranty repair?

Yes. Some repairs may reset or replace the device; a backup protects your data.

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

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Is your out-of-warranty iPhone faulty?

Diagnosis is free. Send us the model and the fault on WhatsApp.

+90 537 958 02 02