- Compare with another device in the same place first.
- Try the router’s 2.4 GHz and 5 GHz bands separately.
- Forget the network and reconnect.
- Resetting network settings removes saved Wi-Fi passwords.
- If the Wi-Fi switch is grey, the IC or connection is checked.
01The iPhone or the router?
| Try | Result | Meaning |
|---|---|---|
| Another device in the same place | Also weak | Router or distance |
| Next to the router | iPhone is fine | Distance or walls |
| On another Wi-Fi network | iPhone still weak | The iPhone is the cause |
02What you can try on the iPhone
- Forget the network. Under Settings › Wi-Fi, tap the info icon next to the network, choose “Forget This Network”, then reconnect.
- Private Wi-Fi Address. Turn this option off and on again on the same screen.
- Band. If the router broadcasts 2.4 GHz and 5 GHz networks separately, connect to the other one; 2.4 GHz reaches further.
- Case. Remove a case with metal parts and try again.
- Reset network settings. Settings › General › Transfer or Reset › Reset › Reset Network Settings; saved Wi-Fi passwords are removed.
Menu names can differ slightly by iOS version.
03Hardware signs
- The Wi-Fi switch is grey and will not turn on.
- Reception got clearly weaker after a drop or liquid contact.
- Bluetooth has problems at the same time.
In this case the Wi-Fi antenna, its connection or the Wi-Fi IC is checked. Not connecting at all is covered in iPhone not connecting to the internet, and Wi-Fi faults on the board on our IC chip repair page.
Brand › Model › Repair listChoose your model, ask about the faultiPhone models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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