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Blog1 min read

iPhone not connecting to the internet: step-by-step fix

If your iPhone will not connect to the internet, first find out whether it is Wi-Fi or mobile data: check whether another device works on the same Wi-Fi. Toggle airplane mode, forget and rejoin the Wi-Fi network and check cellular data permissions. If it continues, reset network settings; your data is not deleted.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • First work out whether Wi-Fi or mobile data is the problem.
  • Toggle airplane mode and restart the phone.
  • Forget the Wi-Fi network and rejoin with the password.
  • The app’s data permission in Settings › Cellular should be on.
  • Reset Network Settings does not delete data; saved Wi-Fi passwords are removed.

01Step by step

  1. Airplane mode. Turn it on, then off after a few seconds.
  2. Refresh Wi-Fi. In Settings › Wi-Fi, tap the info icon next to the network, choose “Forget This Network” and rejoin.
  3. Cellular data. Check mobile data and the app’s permission in Settings › Cellular.
  4. VPN and profiles. Remove any VPN or profile you do not recognise.
  5. Reset network settings. Settings › General › Transfer or Reset › Reset › Reset Network Settings.

Menu names vary by iOS version.

02Likely cause by symptom

SymptomLikely cause
Other devices cannot connect eitherRouter or line
No internet in one app onlyThe app’s data permission
Wi-Fi switch grey, will not turn onWi-Fi chip or antenna
No mobile data, signal presentCarrier setting or plan
iPhone 7 Wi-Fi won’t turn on: cause and repair

See also iPhone cellular data on but no internet and phone cannot see any Wi-Fi networks.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

My iPhone is on Wi-Fi but has no internet. What should I do?

Forget and rejoin the network and restart the router; if other devices have no internet either, the router is the problem.

02

Does Reset Network Settings delete data?

No. Saved Wi-Fi passwords and network settings are removed; photos and messages stay.

03

What if the Wi-Fi switch is grey and will not turn on?

It is usually a hardware fault; the Wi-Fi chip or antenna should be checked.

04

Will a Wi-Fi repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility). With a board repair, we explain at diagnosis.

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

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Is your iPhone not connecting to Wi-Fi?

Diagnosis is free of charge. Send us the model on WhatsApp.

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