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Blog1 min read

Why won’t the camera open? Causes by message and situation

If your phone camera will not open, look at the message on the screen and when it happens. A message such as “Camera failed” is usually a software error. A hot phone may switch off the camera or flash for a while, and the camera may not open if another app is using it. If it never opens, the module is checked.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Note the message on the screen.
  • A hot phone may switch off the camera temporarily.
  • Fully close video call apps.
  • On Android, check the camera access switch in quick settings.
  • If it never opens, the camera module is checked.

01By message or situation

SituationPossible causeWhat to do
“Camera failed” messageApp or software errorRestart; on Android, clear the Camera app’s cache
Will not open after a video callAnother app is using the cameraFully close that app
Will not open or flash turns off when hotHeat protectionLet the phone cool down
Will not open in one app onlyThat app’s camera permission is offTurn on the camera in app permissions
“Camera access is off” on AndroidThe camera access switch in quick settings is offTurn the switch on
No Camera icon on iPhoneCamera restricted in Screen TimeCheck Settings › Screen Time › Content & Privacy Restrictions

Menu names vary by manufacturer and version.

02If it opens but stays black

If the Camera app opens but the image stays black, the steps are different; they are in phone camera black screen.

03When is it hardware?

If the camera does not open in any app while restarts, permissions and settings are fine, especially after a drop or liquid contact, the camera module or its connection is checked. The camera repair options are on our camera and lens repair page.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why does the camera show a “Camera failed” message?

It is usually an app or software error; restart the phone and, on Android, clear the Camera app’s cache.

02

Why does the camera switch off when the phone gets hot?

Some models switch off the camera or flash temporarily when hot; it works again once the phone cools down.

03

What if the camera will not open only in a messaging app?

That app’s camera permission may be off; turn on the camera in the app permissions.

04

Will a camera replacement delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

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I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Camera not opening?

Send your model and the message on WhatsApp; we diagnose it for free.

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