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Blog1 min read

Phone not charging after getting wet: what to do

If your phone will not charge after getting wet, moisture may still be in the port or the contacts may be starting to oxidise. Trying to charge with a wet port can make the fault worse. First turn the phone off and let the port dry; if the problem continues, the port and board should be checked.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Do not charge a wet phone; the risk of short circuits and oxidation rises.
  • Turn the phone off, gently shake it with the port facing down and leave it to dry somewhere airy.
  • Burying it in rice does not draw out moisture and can leave dust and starch in the port.
  • Some phones stop charging when they detect moisture in the port; this is a protection feature.
  • If it still will not charge once dry, the port or board is oxidised.

01What to do first

  1. Unplug it and turn it off. Current through a wet port can cause a short circuit.
  2. Dry the outside. Wipe it with a soft, dry cloth; remove the case and the SIM tray.
  3. Point the port down. Gently shake the phone so water drains from the port.
  4. Leave it somewhere airy. Wait for the port to dry completely.
  5. Try once it is dry. Try charging with a good cable and adapter.

02What does the moisture warning mean?

Some phones show a warning and stop wired charging when they detect moisture in the charging port. This protects the phone. Once the port dries, the warning goes away by itself. If the port is dry but the warning stays, there may be oxidation or dirt in the port.

03If it still will not charge once dry

SymptomLikely cause
Charging never startsOxidised port or charging chip
The moisture warning staysOxidation or dirt in the port
The phone heats up and drains fastA short circuit on the board
The phone does not turn on at allBoard or battery damage

Because liquid can affect the board too, an early check matters. Choose your model on our Samsung models or iPhone models page.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models
Phone dropped in water won’t turn on: liquid damage repair

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

How long should I wait before charging a phone that got wet?

Do not charge it until the port is completely dry. If it still will not charge once dry, have the port checked.

02

Does the rice method work?

No. Rice does not draw out moisture effectively and can leave dust in the port. Drying it somewhere airy is better.

03

Can data be recovered from a phone that got wet?

In most cases, yes. With early action, a board-level repair gets the phone working and the data is usually kept.

04

Why does a moisture warning appear?

The phone warns you when it detects liquid in the charging port. Let the port dry and do not charge with a cable until the warning goes away.

Customer reviews

What our customers say

★★★★★

A very successful business. They fixed my liquid-damaged device in an hour and looked after me very well. Thank you, Can.

Orhan I.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Did water get into your phone?

Early action matters with liquid damage; diagnosis is free. Send us the model on WhatsApp.

+90 537 958 02 02