- Ask on WhatsApp about the store’s status for Sundays.
- Send the model and fault for initial information and a price.
- Keep the phone safe; if it is wet, do not charge it.
- If the screen works, back up right away.
- Plan to ship on Monday or send it by motorbike courier.
01Is the store open on Sunday?
Our opening hours: Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask. For Sundays, message us on WhatsApp to check the status that day. Sending the model and fault also gets you price information before you come.
02What can you do on a Sunday?
- Message us on WhatsApp. Briefly describe the model, the fault and what happened.
- Back up. If the phone turns on, back up your photos and contacts.
- Keep it safe. After liquid contact, do not charge it; if the battery is swollen, stop using it.
- Plan the shipping. On Monday you can send it with our partner courier, or by motorbike courier within Istanbul.
03Quick notes for urgent cases
| Situation | Do this now |
|---|---|
| Fell in water | Switch off, dry, do not charge |
| Battery swollen | Unplug, keep it somewhere cool |
| Screen cracked | Cover it with clear tape |
| Will not turn on | Charge with another cable and wait |
General advice for a phone that breaks out of hours is in phone repair out of hours, and store details on our contact us page.
Brand › Model › Repair listChoose your model, ask about the faultiPhone models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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