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Söğütlüçeşme · Kadıköy / Istanbul Free two-way shipping across Turkey
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Blog1 min read

What to do if your phone breaks outside business hours

If your phone breaks at night or at the weekend, focus on protecting your data first: check for liquid or swelling before charging, and back up if you can. You can message us the model and fault on WhatsApp at any time; we reply during opening hours; our hours are below.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • After liquid contact, turn the phone off and do not charge it.
  • If it is swollen or smells burnt, stop using it.
  • If the phone still starts, back it up now.
  • Send the fault on WhatsApp; we reply during opening hours.
  • The next day you can visit, send it by post or use a motorbike courier within Istanbul.

01What to do in the first half hour

SituationWhat to do
Dropped in water or spilt onTurn it off, dry it, do not charge
Screen cracked but workingBack up, do not press the glass
Will not turn onCharge for 30 minutes and try a force restart
Swollen, hot or smellsStop using and charging it

02Our opening hours

Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask. Our address: Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Outside these hours you can message us on WhatsApp; we reply during opening hours.

03If you cannot come to the store

  1. Post. Free two-way shipping with our contracted carrier from anywhere in Turkey.
  2. Motorbike courier. Within Istanbul your device can be collected from your address.
  3. Message first. Send the model and fault on WhatsApp before sending.

See our mail-in repair and motorbike courier repair pages.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models
FAQ

Frequently asked questions

01

Is your store open at night?

No. Our opening hours are on this page; outside them you can message us on WhatsApp and we reply during opening hours.

02

Are you open on Sundays?

For Sundays, please ask us first by phone or WhatsApp.

03

What should I do if my phone falls in water at night?

Turn it off, dry it and do not charge it. Bring it in the next day or send it by post.

04

Can I send it by post outside business hours?

Message us the model and fault on WhatsApp first; we send you the shipping details during opening hours.

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Send us the fault now

Message us the model and fault on WhatsApp; we get back to you during opening hours. Diagnosis is free.

+90 537 958 02 02