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iMac and Mac
Apple Watch
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OPPO
PlayStation- First plug and unplug the headphones a few times and restart the phone.
- A Bluetooth headset or speaker may be taking the audio; turn Bluetooth off and test.
- Dust in the headphone or charging port can make the phone think headphones are connected.
- Do not poke the port with metal; use a soft, dry brush.
- If the problem started after liquid contact, the port may be oxidised.
01Why does a phone get stuck in headphone mode?
The phone uses a small detector to tell whether headphones are plugged in. If the detector gives a false signal, the phone thinks headphones are connected and does not send sound to the speaker.
- Dust and lint. Lint from a pocket or dust can press on the detector.
- A Bluetooth connection. A car system or wireless earphones can take the audio.
- A software hang. The phone may not update its state when the headphones are removed.
- Oxidation. Moisture or liquid can damage the contacts in the port.
- Adapters and USB-C audio. On phones without a headphone jack, dirt in the charging port or an adapter can cause the same symptom.
02Step-by-step fix
- Plug and unplug the headphones. Doing this a few times can free the detector.
- Restart the phone. Software hangs are often fixed this way.
- Turn off Bluetooth. If the audio is going to another device, this shows it at once. On iPhone, also check the audio output in Control Centre.
- Clean the port. Turn the phone off and gently clean the headphone or charging port with a soft, dry brush.
- Check for updates. Install any pending software update.
- Last resort: reset. If nothing else works and you suspect software, you could back up and restore factory settings.
03Headphone mode after liquid contact
If the phone got stuck in headphone mode after getting wet, the contacts in the port may be oxidised. Cleaning is usually not enough; the port needs replacing or the oxidation on the board needs cleaning.
| Symptom | Likely cause | What to do |
|---|---|---|
| The icon goes away after a restart | Software hang | Update the software |
| Sound returns when Bluetooth is off | Audio goes to another device | Check connected devices |
| Fixed after cleaning | Dust or lint | Keep the port covered |
| Started after getting wet | Oxidation | Port replacement or cleaning |
Choose your model on our iPhone models or Samsung models page and ask about a port replacement on WhatsApp.
Brand › Model › Repair listChoose your model, ask about the faultSamsung models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
