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Blog1 min read

Touch ID not working after a screen replacement

On iPhones with a Home button, the original button is moved from the old screen to the new one during a screen replacement; this is essential because Touch ID is paired to the main board. If Touch ID fails afterwards, the button cable may be damaged or not seated, or another button may have been fitted instead.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • The original Home button must be moved to the new screen.
  • Touch ID is paired to the main board, so it does not work with another button.
  • The button cable is thin and delicate; if damaged, Touch ID fails.
  • If the button works but Touch ID does not, an unpaired button may be fitted.
  • Ask the shop that did the repair whether the original button was fitted.

01Likely causes

SymptomLikely cause
Button works, no Touch IDUnpaired button or cable damage
Button does not work at allTorn cable or connection not seated
“Unable to activate Touch ID” messageSensor not reachable
Works sometimesLoose connection

02What should you do?

  1. Restart. Turn the phone off and on.
  2. Add the fingerprint again. Try in Settings › Touch ID & Passcode.
  3. Ask the shop. Ask the shop that did the repair to confirm the original button and check the connection.
  4. Original button. If you have the old screen, keep it; the original button is on it.
Does Touch ID break after an iPhone screen replacement?

See also unable to activate Touch ID on this iPhone and after an iPhone screen replacement.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why does Touch ID stop working after a screen replacement?

The original button may not have been moved, its cable may be damaged or the connection may not be seated.

02

Does Touch ID work with a different Home button?

No. Touch ID is paired to the main board; with another button, the button works but Touch ID does not.

03

Can Touch ID with a torn cable be repaired?

It depends on the cable damage; we confirm at diagnosis.

04

Will the repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Is Touch ID not working?

Diagnosis is free of charge. Send us the model on WhatsApp.

+90 537 958 02 02