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Blog1 min read

What is a swap device? How to tell if a phone is a replacement

A swap device is a phone given by the manufacturer’s service in place of a faulty one, as a new or refurbished unit instead of a repair. Its serial number does not match the box. When buying second-hand, checking this difference and the paperwork matters.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • A swap means the faulty device was exchanged for another at the manufacturer’s service.
  • A replacement device has a different serial number from the box.
  • A replacement device is not faulty in itself.
  • When buying used, compare the service paperwork and serial numbers.
  • Replacement devices can be repaired too; diagnosis is free.

01How to tell a swap device

  1. Compare serial numbers. Compare the serial number in Settings › General › About on iPhone, or Settings › About phone on Android, with the box (menu names vary by brand).
  2. Check the service paperwork. A swap is written in the service record.
  3. Check parts history. On iPhone, Parts and Service History may give information.
  4. Ask the seller. Ask in writing whether the device is a replacement.

02Swap, refurbished and repaired

TypeWhat it means
Swap (replacement)A new or refurbished unit from the manufacturer’s service
RefurbishedA device checked and put back on sale
RepairedThe same device with a replaced part
iPhone X screen replacement, logic board and Face ID repair

See also how to tell if an iPhone is a replacement and how to tell if an iPhone has been repaired.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Is a swap device a bad device?

Not in itself. It is a replacement from the manufacturer’s service; its condition and paperwork matter.

02

Why is the serial number different?

A different unit was given in the exchange, so its serial number does not match the box.

03

Can a swap device be repaired?

Yes. Replacement devices are repaired like any other; diagnosis is free.

04

How do I ask about a swap when buying used?

Ask the seller for the service paperwork and compare serial numbers; get the details in writing.

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Want your phone checked?

Diagnosis is free before you buy. Send us the model on WhatsApp.

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