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Blog1 min read

How to turn a frozen phone off and on: frozen or switched off?

The way to turn a frozen phone off and on is a force restart with a button combination; but first make sure it is really frozen. If it rings when called or vibrates when plugged in, the phone is on and the screen has frozen. If freezing returns after a restart, check storage, updates and recent apps.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • First tell frozen from switched off.
  • If it rings when called, the phone is on.
  • A frozen phone is force restarted with a button combination.
  • If it keeps happening, check storage and updates.
  • Safe mode shows freezing caused by an app.

01Frozen or switched off?

TryResultMeaning
Call it from another phoneIt rings or vibratesThe phone is on; the screen is frozen
Plug it inIt vibrates or makes a soundThe phone is on
Look at the screen in a dark roomFaint lightThe screen is on but may show no picture
No response to anything—The battery may be flat or it is off; leave it on charge

The force restart button combinations are in turn off a phone with a non-removable battery.

02Keep it from freezing again

  1. Free up storage. Full storage slows the phone and can freeze it.
  2. Install updates. System and app updates fix bugs.
  3. Check the latest app. If freezing began after an app, remove it and try.
  4. Try safe mode. On Android, if it does not freeze in safe mode, an app is the trigger.
  5. Cut down home screen widgets. Many live widgets and moving wallpapers add load.

03When is it hardware?

If freezing continues on a clean system, happens when the phone gets hot or began after a drop, the hardware should be checked. If the screen stays dark, see phone dark screen problem.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

How can I tell my phone has frozen?

Call it from another phone; if it rings or vibrates, the phone is on and the screen has frozen.

02

Should I wait for the battery to run out to turn off a frozen phone?

There is no need; you can force restart it with a button combination.

03

What should I do if my phone freezes often?

Free up storage, install updates and remove the app you installed most recently; if it continues, the hardware is checked.

04

Will a repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Does your phone freeze often?

Send your model on WhatsApp; we check for free whether it is software or hardware.

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