- An ink stain is internal panel damage and can spread.
- Back up straight away while touch still works.
- Do not press on the stain.
- Keep the phone away from heat and sun.
- The fix is a screen replacement.
01Where did the stain start?
| Starting point | Possible cause |
|---|---|
| A curved edge or corner | An impact on the edge or corner |
| The middle of the screen | Pressure in a pocket or bag |
| Under a crack | Panel damage under the cracked glass |
| Together with a thin green or purple line | Panel or connection damage |
Thin green lines are covered separately in green line on Samsung screen.
02While the stain grows
- Back up. While touch works, back up under Settings › Accounts and backup; the menu name can vary with the One UI version.
- Do not press. Pressing on the stain can make it spread faster.
- Keep it away from heat. Do not leave it in the sun or somewhere hot.
- Case. Avoid a tight case or wallet case that presses on the screen.
03The fix
The ink stain is inside the panel; it does not go away with a setting or software, and the screen is replaced. The cause and the screen replacement are covered in ink spreading on phone screen.
Brand › Model › Repair listChoose your model, ask about the faultSamsung models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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