Skip to content
Söğütlüçeşme · Kadıköy / Istanbul Free two-way shipping across Turkey
Closed now · opens today at 09:30Closed · opens at 09:30 +90 537 958 02 02 TREN
Call now+90 537 958 02 02
Blog1 min read

iPad locked or frozen and won’t open: what to do

If your iPad is frozen, force restart it first; data is not deleted. If you forgot the passcode, the iPad is erased and set up again; your data only returns from a backup. If the screen shows a computer and a cable, the iPad is in recovery mode: connect it to a computer and try Update first, then Restore if needed.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • A frozen iPad is force restarted; data is not deleted.
  • A forgotten passcode cannot be cracked; the iPad is erased.
  • The cable screen means recovery mode.
  • In recovery mode, try Update first.
  • The Apple Account password is needed afterwards.

01Which situation are you in?

SituationWhat to do
Screen frozenForce restart
iPad Unavailable, passcode forgottenErase or recovery mode
Computer and cable screenUpdate on a computer, then Restore
No response at allCharging and hardware check
iPad front glass replacement

02Force restart

  1. iPad with a Home button. Hold the Home and top buttons until the Apple logo appears.
  2. iPad without a Home button. Press and release volume up, press and release volume down, then hold the top button until the logo appears.

03In recovery mode

  1. Connect. Connect the iPad to a computer; open Finder on a Mac, or iTunes or the Apple Devices app on Windows.
  2. Update. Choose Update first; the system is reinstalled and data is kept.
  3. Restore. If Update fails, choose Restore; the iPad is erased.

Menu names vary by version.

See also forgot your iPhone passcode and iPad touch screen not working.

Brand › Model › Repair listChoose your model, ask about the faultiPad models

04How to get your device to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

My iPad is locked; how do I open it?

If it froze, force restart it; if you forgot the passcode, the iPad is erased and set up again.

02

What does the computer and cable picture mean?

The iPad is in recovery mode; connect it to a computer and try Update first.

03

Does Restore delete data?

Yes. Data only returns from an iCloud or computer backup.

04

Can a repair shop remove Activation Lock?

No. It is removed only with the password of the Apple Account the iPad is linked to.

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

Blog

More articles

All articles
Blog1 min read

Phone works but the screen is black: what to do

If your phone rings or vibrates but the screen is black, the phone is on; the problem is the screen or its connection. Force restart and charge it first. Shine a torch close to the screen in the dark: a faint picture means a backlight fault. If it started after a drop or liquid, the screen is usually replaced.

Read article
Blog1 min read

Lines on the phone screen: causes and fixes

Vertical, horizontal or coloured lines on the screen usually mean the display panel or its connection is damaged. A quick screenshot test tells you in seconds whether the problem is software or the panel.

Read article
Is your iPad not opening?

Diagnosis is free of charge. Send us the model on WhatsApp.

+90 537 958 02 02