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Blog1 min read

iPhone 15: the other person cannot hear me

If callers cannot hear you on an iPhone 15 model, turn off Bluetooth, remove the case and set the mic mode in Control Centre to “Standard” during a call. Test each microphone with voice memos and videos; if a recording is silent, that microphone is faulty.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • During a call, set Mic Mode in Control Centre to Standard.
  • With Bluetooth on, audio may go to a headset or car.
  • A voice memo tests the bottom microphone; videos test the front and rear ones.
  • If sound fails in one app only, check that app’s microphone permission.
  • Back up your data before the repair.

01Step-by-step fix

  1. Mic mode. During a call, open Control Centre, tap Mic Mode and choose “Standard”.
  2. Bluetooth. Turn it off or disconnect paired devices.
  3. Case and holes. Remove the case and gently clean the microphone holes with a soft, dry brush.
  4. Permissions. In Settings › Privacy & Security › Microphone, the app’s permission should be on.
  5. Force restart. Volume up, volume down, then hold the side button until the Apple logo appears.

Menu names vary by iOS version.

02Test the microphones

TestWhich microphone
Recording in Voice MemosBottom microphone
Front-camera videoFront microphone
Rear-camera videoRear microphone
iPhone X caller can’t hear you: microphone replacement

See also iPhone: the other person cannot hear me and iPhone no sound after an update.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why can people not hear me on my iPhone 15?

Mic modes such as Voice Isolation, Bluetooth, the case, an app permission or a microphone fault are the most common causes.

02

How do I change the mic mode?

During a call, open Control Centre, tap Mic Mode and choose Standard.

03

Will a microphone repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

04

How do I find which microphone is faulty?

Record a voice memo, a front-camera video and a rear-camera video; the silent recording points to the faulty microphone.

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

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No sound going out on your iPhone 15?

Microphone faults are diagnosed free of charge. Send us the model on WhatsApp.

+90 537 958 02 02