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Blog1 min read

iPhone Face ID not working: TrueDepth camera problems

If Face ID does not recognise you, first check for a case, protector or dirt covering the TrueDepth camera area at the top of the screen, then update iOS and restart. If it continues, reset Face ID in Settings › Face ID & Passcode and set it up again. A “Face ID is not available” message points to a hardware problem.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Remove a case or protector covering the TrueDepth area.
  • Wipe the area with a dry, soft cloth.
  • Update iOS and restart the phone.
  • Reset Face ID and set it up again.
  • “Face ID is not available” is a hardware problem.

01Likely cause by symptom

SymptomLikely cause
Works sometimesDirt, protector or lighting
Setup will not finishSoftware or TrueDepth part
“Face ID is not available”Hardware fault
After a drop or liquidTrueDepth part damage
After a screen replacementPart transfer or cable

02Step by step

  1. Case and protector. Keep the TrueDepth area uncovered.
  2. Cleaning. Wipe the top of the screen with a dry cloth.
  3. Update. Update iOS and restart the phone.
  4. Reset. Set it up again via Settings › Face ID & Passcode › Reset Face ID.
  5. Alternate Appearance. Add one for glasses, masks and similar.

Menu names vary by iOS version.

iPhone X screen replacement, logic board and Face ID repair

See also sensor problems after a screen replacement and iPhone front camera not working.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why does Face ID stop working on iPhone?

A covered or dirty TrueDepth area, software, or part damage after a drop or liquid can cause it.

02

What does “Face ID is not available” mean?

The phone has detected a problem with the Face ID hardware; it needs a diagnosis.

03

Can Face ID be repaired?

Face ID parts are paired to the board; a repair is not always possible and we explain at diagnosis.

04

Will a Face ID repair delete my data?

Data is usually preserved during the repair, but back up your data first; for board repairs we explain at diagnosis.

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

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Is Face ID not working on your iPhone?

Face ID faults are diagnosed free of charge. Send us the model on WhatsApp.

+90 537 958 02 02