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Blog1 min read

iPhone headphone button not working: fixes

If sound plays through your iPhone headphones but the remote button does nothing, try another pair first; the problem is usually in the headphone cable or remote. Turn off Bluetooth, check the port and adapter, and restart the phone. If every pair fails, the port should be checked.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Try another pair of headphones first.
  • The problem is usually the headphone cable or remote.
  • If Bluetooth is connected, commands may go there.
  • A dirty port or adapter can affect the button.
  • If every pair fails, the port is checked.

01Likely cause by symptom

SymptomLikely cause
Only one pair failsHeadphone cable or remote
Every pair failsPort or adapter
Sound plays, button deadRemote connection
No sound eitherBluetooth or port

02What should you do?

  1. Other headphones. Try another wired pair.
  2. Bluetooth. Turn off Bluetooth and try the button again.
  3. Port. Turn the phone off and clean the port with a soft, dry brush.
  4. Adapter. If you use an adapter, try another one.
  5. Restart. Restart the phone and update the software.
iPhone stuck in headphone mode: what to do

See also phone stuck in headphone mode and one earbud not working.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why does the iPhone headphone button not work?

Usually the headphone cable or remote is faulty; the port and adapter can also cause it.

02

Is it the headphones or the phone?

Try another pair; if that fails too, the port should be checked.

03

Does Bluetooth affect the button?

If Bluetooth headphones are connected, sound and commands may go there; turn it off and test.

04

Will a port repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

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Headphone port problem on your iPhone?

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