Skip to content
Söğütlüçeşme · Kadıköy / Istanbul Free two-way shipping across Turkey
Closed now · opens today at 09:30Closed · opens at 09:30 +90 537 958 02 02 TREN
Call now+90 537 958 02 02
Blog1 min read

iPhone touch screen not working: causes and fixes

If your iPhone touch screen is not working, wipe the screen, remove the case and protector, force restart the phone and update iOS. If it started after a drop or liquid contact, the screen or its connection is damaged. On most models touch is part of the screen, so the screen is replaced.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Wipe the screen and remove the case and protector first.
  • A force restart clears software freezes.
  • Drops and liquid can damage touch.
  • On most models touch is part of the screen.
  • On some older models the touch IC can fail.

01Likely cause by symptom

SymptomLikely cause
No response, picture fineScreen or connection
One area not workingScreen damage or protector
Pressing by itselfScreen, charger or liquid
After a screen replacementPart or connection
Comes and goes, grey barTouch IC (older models)

02Step by step

  1. Cleaning. Wipe the screen with a dry, soft cloth; keep your hands dry.
  2. Protector. Remove the case and screen protector.
  3. Force restart. Use the button steps for your model.
  4. Update. Install any iOS update.
  5. Test. Drag an icon across the screen to find areas that do not respond.
Broken inner display: why the whole screen is replaced

See also iPhone touch screen test and iPhone half screen not responding.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why does iPhone touch stop working?

A protector, dirt, a software freeze or screen damage after a drop or liquid can cause it.

02

How do I turn off an iPhone when touch does not work?

Use the force restart buttons; the screen is not needed.

03

What is replaced for a touch fault?

On most models touch is part of the screen, so it is replaced; on some older models the IC is repaired.

04

Will a screen replacement delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

Blog

More articles

All articles
Blog1 min read

Phone works but the screen is black: what to do

If your phone rings or vibrates but the screen is black, the phone is on; the problem is the screen or its connection. Force restart and charge it first. Shine a torch close to the screen in the dark: a faint picture means a backlight fault. If it started after a drop or liquid, the screen is usually replaced.

Read article
Blog1 min read

Lines on the phone screen: causes and fixes

Vertical, horizontal or coloured lines on the screen usually mean the display panel or its connection is damaged. A quick screenshot test tells you in seconds whether the problem is software or the panel.

Read article
Is your iPhone touch screen not working?

Screen faults are diagnosed free of charge. Send us the model on WhatsApp.

+90 537 958 02 02