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Blog1 min read

iPhone videos not playing: a step-by-step fix

Videos not opening, stalling or staying black on an iPhone is usually caused by the connection, the app or full storage. Closing and reopening the app, restarting the iPhone and updating usually fix it. If there is no picture or sound in any app, the hardware should be checked.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • First try another video and another app.
  • Switch between Wi-Fi and cellular data to rule out the connection.
  • Close and reopen the app, restart the iPhone and update.
  • With full storage, videos may not play properly.
  • If there is no sound or picture in any app, the hardware should be checked.

01Step-by-step checks

  1. Try another video. See whether the problem is one video or every app.
  2. Change the connection. Switch from Wi-Fi to cellular data or another network.
  3. Close and reopen the app. Close it from the app switcher and open it again.
  4. Restart and update. Update both iOS and the app.
  5. Safari data. If Safari is the problem, use Settings › Safari › Clear History and Website Data.
  6. Storage. Free up space in Settings › General › iPhone Storage.

Menu names vary by iOS version.

02Likely cause by symptom

SymptomLikely cause
Only in one appThe app or its data
Only in SafariSafari data or the site
Video stalls or keeps loadingConnection
No sound in any appSpeaker or sound setting
No picture in any appScreen or software

See also how to check how many GB your iPhone has and iPhone no sound after an update.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why do videos not open on my iPhone?

Usually because of the connection, the app or full storage. Close and reopen the app, restart and update.

02

What if the video plays but there is no sound?

Check silent mode and the volume. If no app has sound, the speaker or sound section should be checked.

03

Does Reset Network Settings delete data?

No. Saved Wi-Fi passwords and network settings are removed; photos, messages and apps stay.

04

Should I restore if the problem continues?

Restoring deletes data. Back up first; if a hardware fault is suspected, get a diagnosis.

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

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Sound or picture problem on your iPhone?

Diagnosis is free of charge. Send us the model on WhatsApp.

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