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Blog1 min read

Is a cracked front glass covered by warranty?

Front glass cracked by a drop or knock counts as accidental damage and is outside the standard manufacturer warranty. A crack that appears by itself with no impact mark may be treated as a manufacturing fault; the maker decides. If you have AppleCare+ or insurance covering the screen, check its terms.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Glass cracked by a drop or knock is outside the standard warranty.
  • The maker assesses a crack with no impact mark.
  • AppleCare+ covers accidental damage for a service fee.
  • If you have phone insurance, check the policy terms.
  • Out of warranty, only the front glass may be replaced if the display is intact.

01Warranty or paid repair?

SituationUsually
Drop or knockNot covered
No impact mark, cracked by itselfThe maker assesses it
AppleCare+Covered for a service fee
Phone insuranceDepends on the policy

02What should you do?

  1. Take photos. Photograph the crack and the frame.
  2. Get your papers. Invoice, warranty and any insurance documents.
  3. Back up. Back up before sending it for warranty or repair.
  4. Ask about options. Out of warranty, find out whether the glass or the screen will be replaced.
iPhone 6, 7, 8 and X front glass replacement

See also cracked phone glass repair cost and iPhone back glass warranty and cost.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Is a cracked front glass covered by warranty?

Glass cracked by a drop or knock counts as accidental damage and is outside the standard warranty.

02

Is glass that cracked by itself covered?

With no impact mark, it may be treated as a manufacturing fault; the maker or an authorised repairer decides.

03

Does AppleCare+ cover a cracked screen?

It covers accidental damage for a service fee; terms can vary by country.

04

Does a glass replacement affect the warranty on a phone still under warranty?

An unauthorised repair can affect the maker’s warranty; if the phone is under warranty, talk to the maker or an authorised service first.

05

What should I do about cracked glass if I have phone insurance?

Check whether your policy covers screen damage and which repairers it approves; terms vary by insurer.

06

Will a glass replacement delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Is your phone glass cracked?

Screen and glass faults are diagnosed free of charge. Send us the model on WhatsApp.

+90 537 958 02 02