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Blog1 min read

Is screen burn-in covered by warranty? What to know before you claim

Whether screen burn-in (permanent ghosting) is covered by warranty depends on the manufacturer and the device’s condition; some may count it as wear from use. For a definite answer, check your warranty document and contact the manufacturer or an authorised service. Photograph the ghosting before you claim.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Burn-in warranty coverage depends on the manufacturer.
  • The manufacturer or an authorised service gives the final answer.
  • Photograph the ghosting on a grey screen before claiming.
  • Impact or liquid marks change the assessment.
  • Out of warranty, the screen can be replaced.

01What does the warranty look at?

SituationGeneral assessment
Ghosting that formed quickly with normal useThe manufacturer may examine it
Ghosting from long periods of still imagesMay count as wear from use
Impact or liquid marksChanges the assessment
Warranty expiredPaid replacement

This table is general information; every manufacturer has its own terms.

02Before you claim

  1. Photograph it. Capture the ghosting on a full-screen grey or white image at maximum brightness.
  2. Check whether it is temporary. Show other content for a few minutes; if the ghost fades, it is temporary image retention.
  3. Prepare documents. Find the invoice and warranty document.
  4. Back up. Back up your data before the claim or repair.

How the ghosting forms is explained in image retention and burn-in on phone screens.

03Outside warranty

If it is not covered, the screen can be replaced. The options (original, OEM, refurbished) and their differences are explained before approval; the replaced part is invoiced in your name. Details are on our screen replacement page.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Is screen burn-in covered by warranty?

It depends on the manufacturer and the device’s condition. Check your warranty document and contact the manufacturer or an authorised service.

02

What should I prepare for a warranty claim?

A photo of the ghosting on a grey screen, the invoice and the warranty document; back up your data too.

03

Is temporary image retention also burn-in?

No. Temporary retention fades in a few minutes; burn-in is permanent.

04

Will a screen replacement delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Out-of-warranty screen replacement

Send your model on WhatsApp; screen options and the price come by message.

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