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Blog1 min read

Phone screen lights up but no picture

If the screen lights up but shows no picture, first check whether the phone is working: ask someone to call you. If it rings or vibrates, the phone works and the problem is the display panel or its connection. A phone stuck while starting can also leave the screen blank; a force restart is the first step.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • First test whether the phone works by calling it.
  • If it rings or vibrates, the problem is the display panel or connection.
  • A force restart can clear a phone stuck while starting.
  • Try backing up by connecting the phone to a computer.
  • Back up your data before the repair.

01Step-by-step checks

  1. Call it. Ask someone to call you; check for ringing or vibration.
  2. Force restart. The button order depends on the model.
  3. Charge it. Leave it on charge for a while and try again.
  4. Back up. Connect it to a computer it trusted before and try a backup.

02Likely cause by symptom

SymptomLikely cause
Light on, rings and vibratesDisplay panel or connection
Light on, no responseStuck while starting or board
Started after a dropPanel or flex
Picture comes and goesLoose connection
iPhone XS screen replacement: inner display vs front glass

See also phone works but the screen stays black and phone screen dark at full brightness.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

What does a lit screen with no picture mean?

If the phone works, the display panel or its connection is the problem; if not, the phone may be stuck while starting.

02

Does a force restart help?

It helps with a phone stuck while starting or a software freeze, not with a panel fault.

03

Can I back up with no picture?

If you connect the phone to a computer it trusted before, a backup often starts.

04

Will a screen replacement delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Screen lit but no picture?

Screen faults are diagnosed free of charge. Send us the model on WhatsApp.

+90 537 958 02 02