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Blog1 min read

Xiaomi phone repair: what to do before you bring it in

A few steps make a repair of your Xiaomi, Redmi or POCO phone smoother: back up your data, make sure you know your Xiaomi account password, check your model and note down the fault. Diagnosis is free, and nothing is done without your approval.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Back up your data before bringing the phone in.
  • Make sure you know your Xiaomi account password.
  • Find the model under Settings › About phone.
  • Note down when and how the fault started.
  • Diagnosis is free; nothing is done without your approval.

01Checklist before you come

PreparationWhy it matters
BackupData is usually preserved during a repair; still, you need to back up before the repair
Xiaomi account passwordIf the software is reinstalled, the phone may ask for account verification at start-up
Lock codeIt may be needed to test touch and the cameras after the repair; tell us if you would rather not share it
Model detailsPart availability is checked in advance
Fault noteWhen it started, and whether there was a drop or liquid contact, makes diagnosis easier

02Finding the model

The model name is shown under Settings › About phone, along with the detailed specs. If the phone does not turn on, check the label on the box or the invoice. Redmi and POCO models are sold in several versions under the same name (e.g. Pro, Pro+, 5G), so give the full name. Menu names can vary with the MIUI and HyperOS version.

03Software or hardware?

  1. Stuck at start-up. If the phone stays on the Fastboot screen or at start-up, first see the steps in Xiaomi Fastboot mode fix.
  2. Battery drains quickly. Check the battery with the method in how to check Xiaomi battery health.
  3. Physical damage. With cracked glass, a lifting back cover or liquid contact, stop using the phone and bring it in for a check.

The shop address and directions are on our Xiaomi repair shop in Kadıköy page.

Brand › Model › Repair listChoose your model, ask about the faultXiaomi models

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Should I reset my Xiaomi phone before bringing it in?

Usually not; backing up your data and knowing your Xiaomi account password is enough.

02

Why is the Xiaomi account password needed?

If the software is reinstalled, the phone may ask for account verification at start-up; without the password, setup cannot be completed.

03

Do you repair Redmi and POCO phones too?

Yes; Xiaomi, Redmi and POCO phones are repaired at the shop in Söğütlüçeşme, Kadıköy. Diagnosis is free.

04

Will a repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Let us check your Xiaomi phone

Send your model and the fault on WhatsApp; free diagnosis and the options come by message.

+90 537 958 02 02