- First restart the phone.
- Install system and app updates.
- Remove recently installed launchers, themes or widgets.
- If the problem stops in safe mode, an app is the cause.
- A reset is the last resort and deletes data; back up first.
01Step-by-step fix
- Restart. Hold the power button and restart.
- Update. Install the system update and Play Store updates.
- Undo recent changes. Remove a newly installed launcher, theme or widget.
- Cache. In Settings › Apps, show system apps and clear the cache of the app concerned.
- Storage. Free up space if storage is full.
- Safe mode. If the problem stops in safe mode, remove recent apps one by one.
Menu names vary by brand and version.
02Likely cause by symptom
| Symptom | Likely cause |
|---|---|
| Started after a theme change | Theme or launcher |
| When storage is full | Storage |
| After an update | Cache or an incompatible app |
| Continues in safe mode | System software or hardware |
See also Android stuck on the boot screen and Xiaomi fastboot mode fix.
Brand › Model › Repair listChoose your model, ask about the faultSamsung models03How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
iPhone
iPad
MacBook
iMac and Mac
Apple Watch
Samsung
Xiaomi
Huawei
OPPO
PlayStation
