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Blog1 min read

How to check a Samsung phone’s warranty

A Samsung phone’s warranty starts from the sale date on the invoice. You can ask about warranty status through Samsung’s official support channels — the support section of its website, the Samsung Members app or the call centre — using the serial number or IMEI. Dial *#06# to see the IMEI.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • The warranty starts from the sale date on the invoice.
  • Check it through official support channels with the serial number or IMEI.
  • Dial *#06# in the Phone app to see the IMEI.
  • Drops, liquid damage and unauthorised opening may void cover.
  • For a phone bought abroad, check its IMEI registration on e-Devlet.

01What you need to check

DetailWhere
Sale dateInvoice
IMEI*#06# or the box label
Serial numberSettings › About phone
Model codeSettings › About phone

Menu names vary by One UI version.

02What the warranty usually does not cover

  1. Accidental damage. Screens or frames broken by drops and knocks.
  2. Liquid damage. Corrosion and short circuits.
  3. Unauthorised opening. The device opened by an unauthorised party.
  4. Software tampering. Rooting or unofficial software.

See also is a charging port covered by warranty and is a cracked front glass covered by warranty.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

How do I check a Samsung warranty?

Ask through Samsung’s official support channels with the serial number or IMEI; your invoice shows the sale date.

02

When does a Samsung warranty start?

From the sale date on the invoice.

03

Is a cracked screen covered by warranty?

A crack from a drop or knock counts as accidental damage and is usually not covered.

04

Will an out-of-warranty repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility). With a board repair, we explain at diagnosis.

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Is your Samsung out of warranty?

Diagnosis is free of charge. Send us the model on WhatsApp.

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