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Blog1 min read

Is a charging port fault covered by warranty?

If a charging port fault comes from manufacturing, it is covered within the legal warranty period. Liquid contact, corrosion, bent pins or signs of impact usually put it outside warranty. Lint and dust in the port are not a fault; cleaning fixes them. The maker or an authorised repairer decides on warranty.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • A manufacturing fault in the port is covered by warranty.
  • Liquid, corrosion and physical damage are usually outside warranty.
  • Lint in the port is not a fault; cleaning fixes it.
  • The maker or an authorised repairer decides on warranty.
  • Back up your data before the repair.

01Warranty or paid repair?

SituationUsually
Failed by itself, no marksCovered by warranty
Liquid contact or corrosionNot covered
Bent or broken pinNot covered
Lint and dust in the portNot a fault, cleaning

02Before claiming warranty

  1. Change the cable. Try another cable and adapter.
  2. Look into the port. Use a light to check for lint and dust.
  3. Back up. Back up your data before sending it for warranty.
  4. Get your papers. Have the invoice and warranty document ready.
Is the charging port covered by warranty?

See also iPhone charging port replacement and broken phone charging port.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Is a charging port covered by warranty?

Yes, for a manufacturing fault. With liquid contact, corrosion or physical damage, it is usually not covered.

02

Is lint in the port covered?

It is not a fault; once the port is carefully cleaned, charging usually works again.

03

Who decides on warranty?

The maker or an authorised repairer, after inspecting the phone.

04

Will an out-of-warranty port repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Is your phone not charging?

Charging faults are diagnosed free of charge. Send us the model on WhatsApp.

+90 537 958 02 02