- Fingerprints and dirt on the lens are the most common cause; wipe it with a soft cloth.
- A case or lens protector may be in front of the picture.
- Tap the screen to focus; very close shots may need macro mode.
- If the camera lens is scratched or cracked, replacing the lens may be enough.
- Back up your data before the repair.
01Try these step by step
- Clean the lens. Gently wipe it with a microfibre cloth.
- Remove the case and protector. Their edge may cover the lens.
- Focus. Tap the subject on screen; try macro mode for close shots.
- Try each lens. Open the wide, ultra-wide and zoom lenses separately.
- Restart. The camera software may be stuck.
02Likely cause by symptom
| Symptom | Likely cause |
|---|---|
| Spotted, hazy picture | Dirty lens or scratched camera glass |
| Focus never locks | Focus mechanism fault |
| Picture shakes | Optical stabilisation (OIS) fault |
| Only one lens blurry | That lens’s camera module |
See also iPhone rear camera shows a black screen and phone camera shows a black screen.
Brand › Model › Repair listChoose your model, ask about the faultiPhone models03How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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