- The model name is under Settings › General › About.
- If the iPad does not turn on, look for the number starting with A on the back.
- Also give the generation and screen size.
- If you use an Apple Pencil, bring it for testing.
- Diagnosis is free; nothing is done without your approval.
01Finding your iPad model
- If it turns on: Settings › General › About › Model Name.
- If it does not: The small number starting with “Model A…” on the back.
- Box or invoice: The model name and storage are shown here too.
As several generations are sold under the same name (e.g. iPad Air, iPad Pro), give the generation and screen size too; part availability is checked in advance.
02First checks by fault
| Fault | Before you come |
|---|---|
| Cracked front glass, display working | Check whether touch works in every area |
| Touch not responding | Remove the screen protector and case and try |
| Battery drains quickly | Check app usage in Settings › Battery |
| Freezes or will not turn on | Try a force restart |
For details, see iPad glass replacement, iPad battery replacement, iPad touch screen not working and iPad locked or frozen.
03What we test together at collection
- Touch and display, including the edges of the screen.
- Touch ID or Face ID.
- Front and rear cameras, speakers and microphone.
- The charging port.
- If you use an Apple Pencil, pairing and drawing; bring your pencil for testing.
Our store address: Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Opening hours: Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Brand › Model › Repair listChoose your model, ask about the faultiPad models04How to get your iPad to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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