- First, unplug the phone and turn it off.
- Leave it on a cool, non-flammable surface; do not carry it in your pocket.
- If the screen still works, back up.
- Do not press on the screen or open the phone yourself.
- Back up your data before the repair.
01Do this straight away
- Unplug it. Charging further can make the swelling worse.
- Turn it off. Switch the phone off and stop using it.
- Put it somewhere safe. Leave it on a cool, non-flammable surface, away from sunlight and heat.
- Carry it with care. Do not carry it in a pocket or a tight bag where it can be squeezed.
- Bring it in. The battery should be replaced as soon as possible.
02Save your data
If the screen still works, back up to iCloud or a computer first. Data is usually preserved during a repair; still, back up your data before the repair. If the screen does not turn on, do not force it; you can back up after the replacement.
03What happens at the replacement?
Diagnosis is free. Besides the battery, we check whether the swelling has damaged the screen, frame or cables. Part options and the price are explained to you; nothing is done without your approval. The new battery is invoiced in your name. How to spot swelling is explained in our iPhone swollen battery signs guide, and the process in iPhone battery replacement.
Brand › Model › Repair listChoose your model, ask about the faultiPhone models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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