- A swollen battery is damaged and carries risk.
- Unplug it and stop using it.
- Leave it on a cool, non-flammable surface.
- If there is heat, a smell or smoke, move away and do not touch it.
- Have the battery replaced as soon as possible.
01What are the risks?
| Risk | Why |
|---|---|
| Pressure on the screen and frame | A swollen battery pushes the screen out and can crack it |
| Heating | A damaged battery can heat up when charging or in use |
| Damage to internal parts | Pressure strains cables and connections |
| Puncture | Pressing or piercing it is very dangerous |
02Urgent warning signs
If the phone is clearly hot, or there is a chemical smell, smoke or a hissing sound:
- Do not touch it. Do not pick the phone up.
- Move away. Move flammable items and people away.
- Call for help. If needed, call the 112 emergency line.
03Storing and carrying it safely
- Unplug the phone and switch it off.
- Leave it on a cool, non-flammable surface, away from the sun.
- Do not carry it in a pocket or tight bag; put it in a box where it cannot be crushed.
- Message us on WhatsApp before shipping it.
Signs of swelling are in iPhone swollen battery signs, and the replacement process on our battery replacement page.
Brand › Model › Repair listChoose your model, ask about the faultiPhone models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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