- Retail shops, repair services and authorised services do different jobs.
- For a phone under warranty, the warranty route comes first.
- For out-of-warranty repairs, go to a repair service.
- For buying and selling phones, go to a retail shop.
- At Cep Market, diagnosis is free.
01Three places, three jobs
| Place | What it does | When to go |
|---|---|---|
| Retail shop | Buying and selling phones and accessories | To buy or sell a new or second-hand phone |
| Repair service | Diagnosis and repair | For cracked screens, batteries and out-of-warranty faults |
| Authorised service | The brand’s warranty work | For a fault on a phone under warranty |
02Deciding where to go
- Check the warranty. If it is under warranty with no drop or liquid damage, use the warranty route first; the ways are in iPhone warranty claim options.
- Separate accidental damage. Drops, cracks and liquid contact are outside the standard warranty with most makers; in that case, go to a repair service.
- If you are thinking of selling. If you would rather sell the phone than repair it, see the options in where to sell a used phone.
03Cep Market
Cep Market is a repair centre in Söğütlüçeşme, Kadıköy, fixing phones, iPad, Apple Watch, Mac and PlayStation. Diagnosis is free, nothing is done without your approval and the replaced part is invoiced. Address: Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Opening hours: Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask. Our store is described on our phone repair in Kadıköy page.
Brand › Model › Repair listChoose your model, ask about the faultiPhone models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
iPhone
iPad
MacBook
iMac and Mac
Apple Watch
Samsung
Xiaomi
Huawei
OPPO
PlayStation
