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Blog1 min read

Phone not charging after a drop: what to do

If your phone will not charge after a drop, first try another cable and adapter; the drop may have damaged the cable too. If the phone supports wireless charging, try that: if it charges wirelessly, the charging port is most likely the problem. With no reaction at all, the battery connection or board should be checked.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • First try another cable and adapter.
  • If wireless charging works, the charging port is most likely the problem.
  • Use a light to check the port for bent pins or broken pieces.
  • With no reaction at all, the battery connection or board should be checked.
  • Back up your data before the repair.

01Step-by-step checks

  1. Cable and adapter. Try another cable and adapter.
  2. Wireless charging. On a supported model, place it on a wireless charger.
  3. Look into the port. Use a light to check for bent pins, broken pieces or dust.
  4. Force restart. If the screen is black, the phone may be charging with no picture.

02Likely cause by symptom

SymptomLikely cause
Charges wirelessly, not with a cableCharging port
Charging cuts out when the cable movesLoose port
No reaction at allBattery connection or board
Charges but the screen is blackScreen
iPhone charging port replacement

See also broken phone charging port and phone dropped: sound but no picture.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why will a phone not charge after a drop?

The charging port may be damaged or loose, the battery connection may have moved or the cable may be broken.

02

What if it charges wirelessly?

The battery and board are most likely fine; the problem is the charging port.

03

What if the phone shows no reaction at all?

Leave it on charge for a while and force restart it. If it continues, the battery connection or board should be checked.

04

Will a charging port replacement delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Is your phone not charging?

Charging faults are diagnosed free of charge. Send us the model on WhatsApp.

+90 537 958 02 02