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Blog1 min read

Phone software repair: what can be fixed?

Getting stuck while starting, restarting over and over, update errors or frequent freezing are usually software problems. First try updating, safe mode and an update in recovery mode; a reset is the last resort and deletes data. As the same signs can come from a battery, storage or board fault, a diagnosis matters.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Getting stuck at startup and restarting over and over are usually software.
  • First try updating, safe mode and recovery mode.
  • A reset is the last resort and deletes data; back up first.
  • The same signs can come from a battery, storage or board fault.
  • An account lock is only removed with the owner’s password.

01Software or hardware?

SymptomLikely cause
Started after an updateSoftware
Stuck on the logo, getting hotStorage, board or battery
Freezing in one app onlyThe app
After a drop or liquidHardware

02What you can try at home

  1. Force restart. The button order depends on the model.
  2. Update. If the phone starts, install the system update.
  3. Safe mode. On Android, if the problem stops in safe mode, remove recent apps.
  4. Recovery mode. On iPhone, choose “Update” first with a computer; “Restore” deletes data.

See also Android System UI has stopped and iPhone error 9 (NAND fault).

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

How can I tell a software problem?

Freezing, getting stuck and restarting that start after an update are usually software; if they started after a drop or liquid, it may be hardware.

02

Does a software repair delete my data?

An update does not. A reset or restore deletes data; back up first.

03

Can an iCloud lock on iPhone or a Google account lock on Android be removed?

No. An account lock is only removed with the owner’s password.

04

Is the diagnosis free?

Yes, the diagnosis is free. Repair options are explained to you; nothing is done without your approval.

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Is your phone stuck at startup?

Diagnosis is free of charge. Send us the model on WhatsApp.

+90 537 958 02 02