- A thick protector can weaken light touches.
- A lifted edge can cause the screen to tap by itself.
- Touch is picked up poorly over a bubble.
- Protector compatibility matters for in-display fingerprint readers.
- Remove the protector and test the bare screen.
01When does a protector cause trouble?
| Situation | Symptom | What to do |
|---|---|---|
| Thick glass protector | Light touches are missed | Turn on the touch sensitivity setting or choose a thinner protector |
| Lifted edge | Edges do not respond, or the screen taps by itself | Replace the protector |
| Air bubble | Weak response over the bubble | Refit the protector on a clean surface |
| Protector not suited to a curved screen | Edge touches are missed | Choose a protector made for the screen |
| In-display fingerprint | The fingerprint is not read | Register your fingerprint again; check the protector suits the reader |
02Protector or screen?
- Remove the protector. How to remove it safely is in how to remove a screen protector.
- Test the bare screen. Touch every area and the edges of the screen.
- Decide by the result. If it improves, replace the protector; if not, the screen or touch layer is checked.
To tell whether the glass under the protector is also cracked, see is it the screen protector or the screen?.
03Making up for it with a setting
With thick protectors, the “Touch sensitivity” setting on Samsung and some Android phones helps; iPhone has no such slider. Where to find it is in increase touch screen sensitivity. Menu names vary by manufacturer and version.
Brand › Model › Repair listChoose your model, ask about the faultSamsung models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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