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Blog1 min read

The other person cannot hear me on WhatsApp video calls: how to fix

If the other person cannot hear you on WhatsApp video calls, check WhatsApp’s microphone permission and turn off Bluetooth first. If you cannot be heard on normal phone calls either, the microphone is the problem; data is usually preserved during the repair, but back up your data first.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Turn on the microphone permission: Settings › WhatsApp › Microphone on iPhone, app permissions on Android.
  • With Bluetooth on, audio may go to a headset or car.
  • Make sure the mute button is off during the call.
  • If normal calls have no sound either, the microphone is faulty.
  • Back up your data before the repair.

01Step-by-step checks

  1. Check microphone permission. iPhone: Settings › WhatsApp › Microphone; Android: Settings › Apps › WhatsApp › Permissions.
  2. Turn off Bluetooth. Audio may be going to a connected device.
  3. Check mute. The microphone icon on the call screen should not be muted.
  4. Update. Update WhatsApp and the phone software.
  5. Make a normal call. If there is no sound on a phone call either, the microphone is the problem.

Menu names vary by brand and software version.

02Where is the problem?

SymptomLikely cause
No sound on WhatsApp onlyPermission or app setting
No sound on any callMicrophone fault
Works on speaker, not normallyBottom microphone or connection
Sound cuts in and outInternet connection
iPhone X caller can’t hear you: microphone replacement

See also WhatsApp video call problem on iPhone and caller cannot hear me on phone calls.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why can people not hear me on WhatsApp?

The most common causes are a denied microphone permission, Bluetooth and a muted call. If normal calls fail too, the microphone is faulty.

02

How do I turn on WhatsApp’s microphone permission?

On iPhone in Settings › WhatsApp › Microphone; on Android in Settings › Apps › WhatsApp › Permissions.

03

Will deleting and reinstalling WhatsApp delete my chats?

Without a backup, yes. Back up your chats first, then reinstall.

04

Will a microphone replacement delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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Are people still not hearing you?

Microphone faults are diagnosed free of charge. Send us the model on WhatsApp.

+90 537 958 02 02