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Blog1 min read

Xiaomi microphone problem: caller cannot hear you

If the caller cannot hear you on a Xiaomi, turn off Bluetooth, remove the case and make a short test recording. If the recording is silent too, the bottom microphone is faulty; on most models it shares a sub-board with the charging port. If you cannot hear the caller, the top earpiece should be checked.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • First turn off Bluetooth and remove the case.
  • Test the microphone by recording and playing it back.
  • If only one app has the problem, check its microphone permission.
  • On most models the main microphone shares a sub-board with the charging port.
  • If you cannot hear the caller, the top earpiece may need replacing.

01Step-by-step checks

  1. Bluetooth. Turn it off and call again.
  2. Case. Remove a case that covers the bottom and top microphone holes.
  3. Recording test. Record with the recorder app and play it back.
  4. Permissions. If only one app is affected, turn on its microphone permission.
  5. Speakerphone. If you hear on speaker, the top earpiece should be checked.

Menu names vary by HyperOS and MIUI version.

02Likely cause by symptom

SymptomLikely cause
Caller cannot hear you, silent recordingBottom microphone or sub-board
You cannot hear the callerTop earpiece
Only in WhatsAppApp permission
Charging also faultySub-board (microphone and port)

See also no sound either way on calls and caller cannot hear me on the phone.

Brand › Model › Repair listChoose your model, ask about the faultXiaomi models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

Why can the caller not hear me on my Xiaomi?

Bluetooth, the case, an app permission or a bottom microphone fault can be the cause. Test with a recording.

02

Is the charging port replaced with the microphone?

On many models both are on the same sub-board; then the sub-board is replaced.

03

What if I cannot hear the caller?

The top earpiece is checked and replaced if faulty.

04

Will a sound repair delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

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From our customers’ reviews. All reviews

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No sound getting through on your Xiaomi?

Sound faults are diagnosed free of charge. Send us the model on WhatsApp.

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