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Blog1 min read

“Your device isn’t compatible with this version” error

The Google Play message “Your device isn’t compatible with this version” means your phone does not meet the Android version, hardware or region the app needs. First install the system update and clear the Play Store cache. If the phone no longer gets updates, the app may not run on it.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • The message means the phone does not meet the app’s requirements.
  • First install the Android system update.
  • Clear the Play Store cache and try again.
  • Without Play Protect certification, some apps do not appear.
  • Installing APKs from unknown sites is a security risk.

01Step by step

  1. System update. Install updates under Settings › Software update.
  2. Play Store cache. Settings › Apps › Google Play Store › Storage › Clear cache.
  3. Play Protect. Check the device is certified in Play Store › Settings › About.
  4. App page. Check the Android version the app needs.
  5. Alternative. Use the app’s web version or a version for older devices, if there is one.

Menu names vary by brand and version.

02Likely cause by symptom

SymptomLikely cause
Phone gets no updatesOld Android version
Only one appThe app’s hardware needs
Many apps missingNo Play Protect certification
Phone bought abroadRegion restriction

See also Android System UI has stopped and Android stuck on the boot screen.

Brand › Model › Repair listChoose your model, ask about the faultSamsung models

03How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

What does “Your device isn’t compatible with this version” mean?

Your phone does not meet the Android version, hardware or region the app needs.

02

How is this error fixed?

Install the system update and clear the Play Store cache. If the phone gets no more updates, the app may not run.

03

Is installing an APK safe?

Installing APKs from unknown sources carries a malware risk; we do not recommend it.

04

What does Play Protect certification do?

It shows the device is approved by Google; on uncertified devices some apps do not appear.

Customer reviews

What our customers say

★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish
★★★★★

This is the place I have shopped at with endless trust and sincerity for 20 years, since the Cep Market days. I am so glad you are here; Teknoway is the only place for me.

Cavidan T.Customer review · Translated from Turkish
★★★★★

A very good business with friendly staff, and they answered every question I had in full. Thank you, Teknoway.

ParlakplaystationCustomer review · Translated from Turkish
★★★★★

A company I have known for a long time that helps in every way it can. I definitely recommend dropping by and at least listening to their ideas and advice.

Murat Y.Customer review · Translated from Turkish
★★★★★

We had a screen protector fitted, and they gave us gifts I think were worth more than the screen protector. Most of all, thank you for the friendly welcome.

Mehmed P.Customer review · Translated from Turkish
★★★★★

Can looked after me very well and fixed the phone flawlessly. Thank you. When the repair was done, I realised I had left my phone with real experts.

Mustafa Ö.Customer review · Translated from Turkish
★★★★★

Decent, genuine people with amazing care and attention. God bless them, wonderful people.

Can Ç.Customer review · Translated from Turkish
★★★★★

You looked after me very well, thank you. I am pleased.

Mustafachef58 Z.Customer review · Translated from Turkish

From our customers’ reviews. All reviews

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