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Blog1 min read

How to fix a loose iPhone charger connection: cable or port?

If your iPhone keeps starting and stopping while plugged in, the cause may be the cable, the adapter or the charging port. If charging stops when the cable moves, it is the cable end; if the plug sits loosely, the port should be checked. Charging that waits at 80% is usually a setting, not a loose connection.

Cep Market Repair TeamIn Kadıköy since 2006
Key points
  • Charging that waits at 80% is usually a setting.
  • A warm iPhone can pause charging temporarily.
  • If charging stops when the cable moves, replace the cable.
  • If the plug sits loosely, the port should be checked.
  • If it happens with every cable, the port is the likely cause.

01Often mistaken for a loose connection

SituationCauseWhat to do
Charging waits at 80%Optimised Battery Charging or the 80% limitCheck the charging options under Settings › Battery
Charging stops when warmHeat protectionLet the phone cool down
Wireless charging cuts out now and thenThe phone has slid on the charging padPlace the phone in the centre of the pad

Charging that never reaches 100% is covered in iPhone not charging to 100.

02Signs of a real loose connection

SymptomLikely sourceWhat to do
Charging stops when the cable movesA broken wire at the cable endTry another cable
The plug sits loosely in the portDirt or wear in the portHave the port checked
Only with one adapterThe adapterTry another adapter
With every cable and adapterThe charging port or its connectionBring it in for a check

Damage at the cable end is covered in broken iPhone charging cable.

03If the port needs work

If the port is the cause, it needs cleaning or replacing; which one is needed is given at free diagnosis. The process and what decides the price are in iPhone charging port replacement.

Brand › Model › Repair listChoose your model, ask about the faultiPhone models

04How to get your phone to us

Visit our store

Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.

Send it by post

Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.

Motorbike courier

Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.

FAQ

Frequently asked questions

01

What does it mean if charging stops when the cable moves?

There may be a broken wire at the cable end; try another cable. If it happens with a new cable too, the port is checked.

02

Why does my iPhone wait at 80%?

Optimised Battery Charging or the 80% limit may be on; check the charging options under Settings › Battery.

03

What should I do if it happens with every cable?

The phone’s charging port or its connection is the likely cause; it needs checking.

04

Will a port replacement delete my data?

Data is usually preserved during a repair; still, you need to back up your data before the repair starts (backups are the customer’s responsibility).

Customer reviews

What our customers say

★★★★★

Today we had an original battery replacement on our iPhone 14 Pro done by Can, and we thank him very much for his kindness, his speed and his professional support. You can come with no question marks in your mind. I recommend it 👍

Özgür Can K.Customer review · Translated from Turkish
★★★★★

They replaced the battery of an iPhone 11 in 20 minutes and handed the device back.

Selçuk S.Customer review · Translated from Turkish
★★★★★

They replaced the screen of my iPhone 17 Pro Max with an original one within an hour. Emir and Kerem looked after me very well. An amazing business.

Ali E.Customer review · Translated from Turkish
★★★★★

Thank you, I had my device repaired: front glass replacement on a 17 Pro Max within an hour.

AhkCustomer review · Translated from Turkish
★★★★★

My brother Kerem welcomed us wonderfully; he truly knows the whole workshop by heart. Can, my doctor, left his mark on an iPhone that nobody else could fix. Thank you.

Saidovski M.Customer review · Translated from Turkish
★★★★★

I had the front glass of a 14 Pro Max replaced and I am pleased. Well done.

Alp Tunahan T.Customer review · Translated from Turkish
★★★★★

I had the screen and battery of my 14 Pro Max replaced and I am very pleased. Thanks for your work.

Oğuzhan O.Customer review · Translated from Turkish
★★★★★

I think you will be pleased with their approach, their helpfulness and their care.

Our customerCustomer review · Translated from Turkish

From our customers’ reviews. All reviews

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Charging keeps cutting out?

Send your model on WhatsApp; we check for free whether it is the cable or the port.

+90 537 958 02 02