iPhone
iPad
MacBook
iMac and Mac
Apple Watch
Samsung
Xiaomi
Huawei
OPPO
PlayStation- Note when the screen goes dark.
- Going dark when idle is the screen timeout setting.
- Going dark in calls is the proximity sensor’s job.
- A hot phone lowers brightness temporarily.
- A protector covering the light sensor can lower brightness.
01When does it go dark?
| When? | Possible cause | What to do |
|---|---|---|
| After a few seconds without touch | Screen timeout | Lengthen it in display settings |
| In calls, before it reaches your ear | Proximity sensor | Check the protector and dirt in front of the sensor |
| Outdoors, while gaming or charging | Heat protection | Cool the phone in the shade |
| Brightness drops by itself | Adaptive brightness or the light sensor | Turn the setting off and on; clean in front of the sensor |
| When the battery is low | Power saving mode | Check the power saving settings |
Menu names vary by manufacturer and version.
02In front of the sensors
The adaptive brightness and proximity sensors sit at the top of the screen, near the front camera. A thick or lifted protector, dirt or a crack over this area can make the screen go dark at the wrong time. Going dark during calls is covered in turn off proximity sensor: fix it first.
03If the settings are fine
If the screen is dark at full brightness, see phone screen dark at full brightness; if it flickers first and then goes dark, see phone screen flickers then goes black.
Brand › Model › Repair listChoose your model, ask about the faultSamsung models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
