- Do not put a swollen battery in the freezer.
- Cooling does not reverse swelling.
- Moisture condenses in a phone taken out of the freezer.
- Unplug and switch off the phone; put it on a non-flammable surface.
- If there is smoke or a smell, move away and call 112.
01Why is the freezer harmful?
| Belief | Reality |
|---|---|
| Cold brings the swelling down | Swelling is gas inside the battery; cooling does not reverse it |
| Cold makes the battery safe | Moisture condenses inside a phone taken out of the freezer, raising short-circuit risk |
| It can be used again afterwards | A swollen battery should be replaced |
02First steps when you notice swelling
- Unplug it. Do not charge a swollen battery.
- Switch it off. Turn the phone off and stop using it.
- Put it on a non-flammable surface. Do not leave it on a bed, fabric or paper; keep it away from heat and sun.
- Do not press or puncture it. Do not press to close the body; do not touch it with a sharp object.
- Get it replaced. Bring it in to have the battery replaced.
03More
Whether a swollen battery can go back to normal is in can a swollen battery go back to normal, the fix in swollen phone battery fix, and what to do on an iPhone in iPhone battery swollen: what to do.
Brand › Model › Repair listChoose your model, ask about the faultiPhone models04How to get your phone to us
Hasanpaşa Mh. Söğütlüçeşme Cd. No: 192 (opposite the mosque car park), Kadıköy. Monday – Friday 09:00 – 20:30 · Saturday 09:30 – 20:30 · Sunday: Please ask.
Free two-way shipping with our contracted carrier from anywhere in Turkey. Send the device without its case, in a well-protected box, with a note giving your phone number and the fault.
Within Istanbul you can send your device by motorbike courier; just send us your address and the fault on WhatsApp.
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