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Understand the fault, choose the right repair. Phone repair, care and how-to guides from the Cep Market repair team.
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- How is a water-damaged phone repaired?With a water-damaged phone, the first step is to turn it off and not charge it. At the shop the phone is opened, the board and connectors are checked for corrosion, the board is cleaned and dried, and damaged parts are found. Diagnosis is free; nothing is done without your approval.
- Phone touch screen not working after water: what to doIf the touch screen stops working after water got in, turn the phone off and do not charge it; moisture disturbs touch and can short the board. Touch sometimes recovers once the phone is dry; if not, the screen and board should be checked for liquid damage.
- How long does an iPhone warranty repair take?How soon your iPhone returns from a warranty repair is decided by the authorised service that received it; the time depends on the fault and part availability. Your service record has the definite answer. Back up before sending; if the device is out of warranty, you can message us for repair options too.
- SIM card not supported error: causes and fixes“SIM not supported” usually means the phone is locked to another carrier or its IMEI is not registered; it is not a hardware fault. With “No SIM” or “SIM not recognised”, the card, the SIM slot or the phone’s cellular section should be checked.
- Water spilled on the phone and the screen is black: what to doIf the screen does not come on after water got on your phone, turn it off and do not charge it. Liquid may have reached inside the screen or the board; if sound and vibration still work, the screen is most likely the problem. The sooner it is checked, the less corrosion there is.
- How to check how many GB your iPhone hasYou can see how many GB your iPhone has on the “Capacity” line in Settings › General › About. Settings › General › iPhone Storage shows how much is used. If the phone does not turn on, the label on the box or connecting it to a computer also shows the capacity.
- Where is Honor from, and where are its phones made?Honor is a Chinese brand based in Shenzhen. It started as a Huawei sub-brand and later split from Huawei to become an independent company. Honor phones are mostly made in China. Models released after the split come with Google services.
- What is my own phone number, and how do I find it?On iPhone you can see your own number on the My Number line in Settings › Phone. On Android, it is usually under Settings › About phone. If it does not show, check your carrier’s app, call someone you trust, or check the lines registered to your name on e-Devlet.
- iPhone vibrating by itself: causes and fixesAn iPhone vibrating by itself is usually caused by a silent notification or the silent switch changing position by itself. If the settings are fine and the vibration continues, the vibration motor (Taptic Engine) or the switch should be checked, especially after a drop or liquid.
- Android phone stuck on the boot screen: what to doIf your Android phone is stuck on the boot screen, force restart it and try safe mode first. If it starts in safe mode, an installed app is the cause. A factory reset from the recovery menu deletes data; if you have no backup, leave that step to a repair centre.
- iPhone not reading the SIM card: how to fix “No SIM”If your iPhone does not read the SIM card, take out the tray, wipe the card, refit it and restart the phone. If another SIM card is not read either, the problem is the phone: the SIM slot or the cellular section should be checked.
- What to do if your phone breaks outside business hoursIf your phone breaks at night or at the weekend, focus on protecting your data first: check for liquid or swelling before charging, and back up if you can. You can message us the model and fault on WhatsApp at any time; we reply during opening hours; our hours are below.
- How to find your phone’s model: iPhone, Samsung and AndroidThe easiest way to find your phone’s model is the About section in Settings. If the phone does not turn on, the box, the invoice, the SIM tray or the IMEI number can also tell you. Below are the steps by brand and the difference between a model name and a model number.
- How to turn off the proximity sensor on Android and iPhoneThe proximity sensor turns the screen off when you hold the phone to your ear during a call. On some Android phones you can turn it off in the Phone app settings; iPhone has no such setting. Before turning it off, we recommend finding the real cause of the problem.
- Screen goes black during calls and will not turn on: how to fix itIt is normal for the screen to turn off when you hold the phone to your ear; the proximity sensor does this. The problem is when the screen stays dark after you move the phone away, or turns off at the start of the call. Here are the causes and the steps you can try at home.
- How to find out which carrier your number is onSince number portability became common, you can no longer tell the carrier from a number’s first digits. You can see your own line’s carrier on the screen and in SIM settings, and look up the current carrier of any Turkish number with the number portability check on e-Devlet.
- Samsung phone has no signal: how to fix itIf your Samsung phone cannot find a network, shows “No service” or keeps losing signal, the cause may be the area, the line, the settings or the phone’s hardware. The steps below follow Samsung’s recommended order; check the signal after each one.
- Xiaomi stuck in Fastboot: what it means and how to exitFastboot is a special start-up screen that Xiaomi, Redmi and POCO phones use for installing software. If your phone is stuck on it, a simple restart usually helps; if the system is damaged, the software must be reinstalled, which erases your data.
- iPhone cellular data is on but there is no internetIf cellular data looks on but pages will not load on your iPhone, the cause is usually a setting, an app permission or your line. Try the steps below in order and check the internet after each one.
- Phone brands and their countriesA phone brand’s country is where the company is headquartered; the country where the phone is made is often different. Below we list the home countries of brands common in Turkey and which brands belong to which group.
iPhone
iPad
MacBook
iMac and Mac
Apple Watch
Samsung
Xiaomi
Huawei
OPPO
PlayStation